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In using this website, you are deemed to have read and agreed to the following terms and conditions: The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company; Oh Polly Ltd, Registered in Scotland with the Company number SC504402. Located at Oh Polly Ltd, Floor 2, 175 West George Street, Glasgow, G2 3LB, United Kingdom. We are VAT registered number GB274985741. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Our Returns Policy applies to all purchases made on Oh Polly Ltd (T/A Oh Polly) and are incorporated by reference in these Terms.
If you are not entirely satisfied with the product purchased, you can return within the ‘cooling off’ period.
Customers have 30 days to return their order for a refund or an exchange, extended to 45 days to return for store credit. This is from the date the order was placed. To initiate a return please head to: https://au.ohpolly.com/pages/returns.
If you wish to return a Product to us, either under the rights provided by the Regulations or if you believe the Product is damaged or is the subject of a fault, and you are relying upon your statutory rights and/or you believe that the Product is covered by our warranty, you should not make further use of the Product. Use of the product can in circumstances outside of the Regulations lead to a reduction in the amount of refund you may be entitled to.
If you have chosen to receive a refund, we will refund any money received from you equivalent to the full cost of the item(s)*. If you have chosen to exchange, this will be issued dependent on stock levels. If you have chosen to receive store credit, this will be emailed over to you via gift card once your return has been processed by our team.
*Please note, return fees will be deducted from your refund and store credit amount where applicable. Exchange fees will be paid upon registering your return, where applicable.
Refunds can only be issued using the same method originally used by you to pay for your purchase (i.e. Card, Paypal, Klarna, Mobile Wallet).
All customers are able to apply Order Protection at checkout which protects your order against loss, damage, theft and more. For approved claims, you'll receive a refund or replacement dependent on the choice you opt for. Please note the Order Protection fee is non refundable.
Discount codes cannot be used in conjunction with other promotions, sale items, or the following collections: Countdown, Bo+Tee Christmas Knits.
1. Deliveries are made to the delivery address given at time of order. Customer accepts full responsibility for ensuring accuracy of information provided.
2. You accept and agree that we will not be held liable for deliveries that are delayed.
3. You accept and agree that we will not be held liable for deliveries that go missing. However we will make like for like replacements if a delivery goes missing due to the fault of a 3rd party (i.e. courier) after a sufficient time period has elapsed and after you agree to assist us in any subsequent investigations for compensation from said 3rd party.
5. We do not deliver to PO Box or hotel addresses.
6. As stated in Clause 10 within this Agreement, we will only refund outbound postage costs for the least expensive common/standard delivery method. The cost of expedited and priorty services will not be refunded over and above that of the least expensive common/standard delivery method.
7. Premium Delivery is only eligible for deliveries to the UK. It costs £9.99 per year for unlimited Next Day Delivery for UK customers. You will pay a one-off sum of £9.99 for the year and this will not automatically renew. Once the year has ended, you will need to re-purchase Premium Delivery for £9.99 to receive another year of unlimited Next Day delivery. You must be signed in to your Oh Polly account to purchase Premium Delivery and for it to apply to future orders once purchased. You will not have access to this if you check out as a guest on the website. Premium Delivery will only appear on your account once your first order, with the £9.99 shipping fee, has been dispatched. The Premium Delivery Next Day cut-off time is 10pm GMT/BST Monday – Friday and 2.30pm GMT/BST Saturday – Sunday, so any orders placed after this time will be dispatched the following day. If you have purchased Premium Delivery, this option will appear at checkout for free. You will need to select this delivery method for it to apply. It will not automatically apply at checkout. During busy periods we won't be able to guarantee next day delivery. This very rarely happens but when it does, there will always be a free delivery option available.
8. For delivery to the EU, orders will be sent using an enhanced Delivered at Place service ("eDAP"). This will ensure customers do not need to complete any paperwork or pay additional duties or taxes to receive their orders.
1. Orders placed by you on the website www.ohpolly.com (the “Website”) for the products offered by us through the website are only an offer to conclude a sales contract. The sales contract is entered into upon the confirmation of the order by e-mail by us to you.
2. You are the individual or individuals placing the order (‘you’, ‘your’). You must be 18 years or over to enter into a contract with us by placing an order with us, you confirm that you are 18 years or over.
3. If you are not yet 18, you agree that you have obtained the bill payer’s permission to enter in to a contract with us.
4. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither party will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
1. Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please carefully check your order at each page of the order process.
2. After you have placed an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.
3. We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (“Dispatch Confirmation”). The Contract between us will only be formed when we send you the Dispatch Confirmation.
4. If we are unable to verify the delivery or payment information you have supplied we may restrict delivery to the address to which your credit or debit card is registered.
1. We accept all major credit cards (American Express / MasterCard / Visa) debit cards (Solo / Maestro / Visa Debit / Visa Delta / Visa Electron) and PayPal payments.
2. Your credit card or other account detailed at 4.1 above will be debited when you click on the “confirm” button.
3. Any credit card used for payment must be in the name of the person ordering and the same card must be carried at the time of delivery - it may be required for verification and obtaining signature on a credit card charge form for delivery.
4. All payments are processed through third party payment gateways using PCI Encryption. We do not store credit card details nor do we share customer details with any 3rd parties.
VAT, GST and/or sales tax (the Indirect Taxes) are included in product prices in select jurisdictions only.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures. If we accept and process your order where a pricing error is obvious and unmistakable and could have reasonably been recognised by the average customer as an error, we may end the Contract, refund you any sums you have paid and require return of any products provided to you.
1. This warranty is valid only to the original purchaser when a new piece is purchased from us.
2. This warranty is invalidated if you allow a third party to repair or attempt to repair any item.
3. In the event of a dispute as to the cause of damage, we reserve the right to send the Product to a mutually agreed independent third party assessor to determine the nature of the defect. Only if their judgement indicates a defect in material or workmanship will we repair the item.
4. This warranty does not cover expenses incurred by you due to a lack of proper care of your product.
5. Please keep your proof of purchase documents – they will be required for in order to procure warranty service in the event you wish to make a warranty claim.
6. Please notify Oh Polly Ltd (T/A Oh Polly) within 30 days of purchase in the event that you wish to claim a replacement for a defect.
1. As a condition of use of this Website, you agree to indemnify us from and against any and all liabilities, expenses (including legal fees) and damages arising out of claims resulting from your use of this Website, including without limitation any claims alleging facts that if true would constitute a breach by you of these terms and conditions.
2. Subject to the following sub clauses, in no event shall the aggregate liability of any party to the other (whether it contract, tort (including negligence) or otherwise) and in respect of all claims, losses and damages arising under or in connection with these Terms and Conditions:
1. Provided that this shall be subject to an overall limit of the total amount paid to Oh Polly Ltd under a confirmed order in respect of any and all claims, losses and damages arising under or in connection with these terms and conditions.
2. The above limits on liability shall apply in respect of (any indemnities provided by either party under this Agreement, including without limitation to the indemnities under clauses 12 Intellectual Property)
3. Each party's liability to the other in contract, tort (including negligence), misrepresentation (whether innocent or negligent), breach of statutory duty or otherwise arising out of or in connection with these terms and conditions shall not extend to any:
1. loss of profits;
2. loss of business opportunity;
3. loss of goodwill;
4. loss of data;
5. loss of anticipated savings; or
6. any special, indirect or consequential loss or damage whatsoever.
4. The parties agree that the limitations on liability within these terms and conditions are reasonable given their respective commercial positions and ability to purchase relevant insurance in respect of risks.
5. Notwithstanding the above or other limitations and exclusions of liability set out in these terms and conditions, neither party excludes or limits any liability for:
1. fraud or fraudulent misrepresentation; or
2. any breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 or Consumer Rights Act 2015; or
3. any other liability to the extent the same cannot be excluded or limited by law.
1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.
2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
1. strikes, lock-outs or other industrial action;
2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
5. impossibility of the use of public or private telecommunications networks;
6. the acts, decrees, legislation, regulations or restrictions of any government; and
7. pandemic or epidemic.
3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
1. This website and its content is copyright of Oh Polly Ltd (T/A Oh Polly). All rights reserved.
2. © 2015-2025, Oh Polly Ltd. OH POLLY, the OH POLLY logo, BO&TEE, and the BO&TEE logo are trade marks or registered trade marks in the United Kingdom and certain other countries and are used under license. All rights reserved.
1. © 2015-2022, Oh Polly Ltd. OH POLLY, the OH POLLY logo, BO+TEE, and the BO+TEE logo are trade marks or registered trade marks in the United Kingdom and certain other countries and are used under license. All rights reserved.
Oh Polly Ltd (T/A Oh Polly) ("Oh Polly Ltd") respects and rigorously abides by intellectual property laws. Accordingly, Oh Polly Ltd (T/A Oh Polly) rightfully expects the same of all parties who use our website. Oh Polly Ltd (T/A Oh Polly) and/or its affiliates are owners or lawful licensees of all content (including but not limited to designs, logos, colour schemes, graphics, graphic styles, text, images and video/audio sequences) displayed on this website. Any unauthorized copying, publication, reproduction or distribution of copyrighted works is an infringement of the copyright owners' rights and is therefore prohibited. You may not, except with our express prior written permission (on whatever terms we deem appropriate), distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Any unauthorized use of Oh Polly Ltd (T/A Oh Polly).’s (without limitation) patents, trademarks, service marks, logos, slogans, screen shots, graphics, graphic styles, designs, blog posts, copyrighted materials or any branded features ("Oh Polly Ltd (T/A Oh Polly) Proprietary Property") without the prior written permission of Oh Polly Ltd (T/A Oh Polly) is strictly prohibited. If you infringe upon Oh Polly Ltd (T/A Oh Polly).’s rights with respect to any Oh Polly Ltd (T/A Oh Polly) Proprietary Property, you will be ordered to cease such illegal activity and you may be liable to Oh Polly Ltd (T/A Oh Polly) for any and all damages (including recovery of legal fees and expenses) which may be suffered and/or incurred as a result of your infringement.
If you are a legitimate copyright owner who believes that your rights have been infringed upon in any way through the content or services provided on this website, please notify us at: Oh Polly Ltd, Unit 3, Riverview Road, Bromborough, Merseyside, CH62 3RL
Email: hello@ohpolly.com
We reserve the right to make changes, without prior notice, to any products or services mentioned on this site at any time.
1. These Terms and Conditions and your use of this site will be governed by and construed in accordance with English Law.
Please note that nothing contained in these Terms and Conditions of Sale in any way affects your statutory rights.
AUSTRALIA
1. It’s smoooth and simple
Select Klarna at checkout to buy now, pay later, and split your purchase into 4 interest-free payments so you can spread the cost of your purchase over time. It is easy, safe to use, and you’re always covered by Klarna’s Buyer Protection.
2. Get rewarded every time you shop.
The Klarna rewards program is free to join, and you can unlock rewards just by checking out with Klarna. Simply download the Klarna app to join the Klarna rewards club, and you'll automatically earn Klarna vibes every time you shop. Earn 1 Klarna vibe for every $1 spent. The more vibes you earn, the more Klarna rewards you unlock just for choosing Klarna at checkout.
3. How to checkout with Klarna
Add item(s) to your cart and select Klarna at checkout.
Enter your debit or credit card information.
Pay in 4 interest-free payments. The first payment is taken when the order is processed and the remaining 3 are automatically taken every two weeks.
4. The best way to shop.
See all of your purchases in one place, pay any open balances and much more in the Klarna app. You can also log into your Klarna account at https://app.klarna.com/login. If you need any help, our Customer Service is there for you.
5. Safe and secure
Klarna uses the latest safeguards and security to protect your information and prevent unauthorized purchases. You have zero fraud liability with Klarna’s Buyer Protection policy.
6. Frequently Asked Questions
Don’t see your question here? Check out Klarna’s full FAQ page. You can reach Klarna anytime at https://www.klarna.com/au/customer-service/ or by downloading the Klarna app.
7. What is Klarna?
Klarna is a global payment solutions provider that works with retailers to provide customers the smoothest online shopping experience. Klarna is in over 205,000 online stores and has more than 85 million users globally. Learn more.
8. How do I pay in 4 interest-free payments?
Select 4 interest-free payments to split your purchase into four equal payments, charged every two weeks beginning at the time your order is confirmed (usually the shipping date). No bills are sent - you can simply sit back, relax, and enjoy your purchase. View complete terms.
9. How do automatic payments work?
Payments are collected fortnightly from the debit or credit card you provide at the time of purchase. All scheduled payments are communicated to you by email and you can review your purchases by logging in at https://app.klarna.com/login.
10. Is there a fee to use 4 interest-free payments?
There are no upfront fees when you follow the payment schedule. If you fail to make a payment on time late fees may apply. For more information please review product terms.
11. Will Klarna do a credit check on me?
When you choose 4 interest-free payments, Klarna may order a credit report from a 3rd party. Please review product terms. for more information on this.
12. Who can join Klarna's rewards club?
Anyone above the age of 18 years old who has the Klarna app can join Klarna’s rewards club as a member, for free.
13. How do I earn vibes?
You earn vibes when you shop with Klarna. No matter the store. You earn 1 vibe for every $1 spent.
14. Where can I find out more about Klarna’s rewards program?
To find our more about the perks of joining Klarna's rewards club, visit https://www.klarna.com/au/rewards/.
15. About Klarna
Founded in Stockholm, Sweden, Klarna is one of Europe's fastest-growing companies and a leading alternative payment provider. Klarna’s vision is to make shopping smoooth, adding value for consumers and retailers with unique payment options and superior customer experience. Klarna has 3,500 employees across 17 countries, and is leading the way for alternative payments by serving 90 million consumers and 250,000 merchants payment solutions https://www.klarna.com/international/about-us/
If we suspect fraudulent activity, we may block your account and any associated accounts and/or withhold your refund. Reasons include but are not limited to claims relating to; orders not being received, missing items, damaged items, wrong items, worn items.
If your account is blocked for any of the above reasons and you need to make a valid return within 45 days of purchase, please contact Customer Service. You will need to cover return costs and keep hold of proof of postage until your return is received and processed.
Terms of Service
You are shopping on a merchant’s website (the “Merchant”). If you place an order for delivery to an address outside of the Merchant’s home country (an “International Order”), you are purchasing from Reach in the way we describe below. Depending on your location, “Reach” refers to With Reach (EU) Limited ÖU (registration #14571597, “Reach EU”), Reach Ltd. (“Reach Canada”), With Reach (Australia) Pty. Ltd. (“Reach Australia”), With Reach UK Ltd. (registration #08507554, “Reach UK”), or With Reach (USA) LLC (“Reach USA”).
If you place an International Order, the item(s) that you are purchasing will be sold by Reach to you. Reach is the “Merchant of Record” for your purchase. You will provide your payment information, shipping address, and any additional information required or requested to complete your order directly to Reach, and not to the Merchant, in order for Reach to process your payment and complete your order.
Your order is subject to: (1) these Reach Terms of Service; (2) the Reach Privacy Policy; and (3) any relevant terms and conditions imposed by the Merchant. By completing your purchase, you confirm that you have read and agree to be bound by all of these.
By placing an International Order on the Merchant’s website, you understand and agree that:
Here are some other things to understand about your International Order:
Currency. You may select your preferred payment method and currency from a list of options available at the time of checkout. Please note that the relative value of currencies may vary, and as a result, the actual purchase price for items in your order may vary based on the currency selected.
Billing. If you use a payment card or other electronic form of payment as your payment type, your bank or payment card statement will include a reference to “Reach” and the Merchant.
Shipping. Items in your order may be shipped via a single shipment, or via multiple shipments. If items in your order are shipped via multiple shipments, or if your order is only partially filled and shipped, you will only be charged for those items that are actually shipped to you.
Chargebacks, Fraud Prevention and Void Transactions. For your protection, Reach may use various fraud prevention protocols and policies, and industry-standard verification systems, to reduce fraud and minimize chargeback risks. You must comply with such protocols and policies, including card authentication, and “ship to” and “bill to” address verification. Once an order is placed, you may not change any authenticated payment information or any verified
“ship to”/“bill to” address. If there is a systemic error which results in the processing or acceptance of a transaction for which authorization has been declined, that transaction will be void.
Customer Service and Returns. Questions or concerns about your order may be directed to the Merchant or Reach. Reach will work with the Merchant as necessary to resolve your issue. If the Merchant allows for returns on International Orders, Reach will assist you in processing a return in accordance with the Merchant’s policy, including reimbursement for the original sales prices of returned products, if authorized by the Merchant. Reach may refuse any return requested if a restriction applies to the item for which the return is requested.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY. This paragraph is not applicable to you if you reside in Quebec, Canada. REACH PROVIDES ITS SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE EXTENT PERMITTED BY LAW, REACH MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS DEPICTED ON OR ORDERED FROM THE MERCHANT’S WEBSITE, THE PROVISION OF REACH’S SERVICES, OR THE INFORMATION OR CONTENT DISPLAYED ON OR ACCESSIBLE VIA THE MERCHANT’S WEBSITE INCLUDING THE CHECKOUT PROCESS. YOU EXPRESSLY AGREE THAT YOUR USE OF REACH’S SERVICES IS AT YOUR SOLE RISK. REACH DOES NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY PRODUCT IMAGES, DESCRIPTIONS OR SPECIFICATIONS PROVIDED ON THE MERCHANT’S WEBSITE. REACH WILL USE REASONABLE EFFORTS TO REQUIRE THE MERCHANT TO HONOUR THE LIMITED WARRANTIES FOR THE PRODUCTS SOLD TO YOU FROM THE MERCHANT’S WEBSITE, AND TO THE EXTENT REACH IS SUCCESSFUL, REACH WILL PASS THOSE WARRANTIES THROUGH TO YOU.
NEITHER REACH, NOR ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, VENDORS OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, DIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION FOR ANY LOSS OF DATA OR PROFITS, THAT MAY BE INCURRED OR RESULT IN CONNECTION WITH YOUR USE OF (OR INABILITY TO USE) REACH’S SERVICES OR PRODUCTS PURCHASED THROUGH REACH, EVEN IF REACH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT THAT REACH IS FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS CONNECTED WITH YOUR USE OF REACH’S SERVICES OR ANY PRODUCTS PURCHASED THROUGH REACH, REACH’S AGGREGATE LIABILITY SHALL NOT EXCEED $100 USD.
Intellectual Property. All content on the Merchant’s website, including in the checkout process, such as software, object code, source code, text, graphics, logos, button icons, images, audio clips, and digital downloads, is the property of Reach, the Merchant, or their respective licensors, as may be applicable, and is protected by United States and international copyright laws. All designs, graphics, logos, page headers, button icons, scripts, and service names are trade-marks or registered trade-marks of the Merchant or Reach, as may be applicable, in the U.S. and/or other countries. Such trademarks may not be used without the prior written authorization of the Merchant or Reach, as may be applicable.
General Terms. The following general terms apply whenever you place an international order through the Merchant’s website:
We invite customers to leave a review after purchase or organically via the product page. We offer a discount to customers who review their product via invitation from a verified order, and a higher discount if they choose to submit an appropriate photograph or video of the product to support their review. Incentives apply to all reviews, whether they are positive or negative. Reviews with profanity are detected and moderated.
Oh Polly has the right to change or withdraw promotional offers, points structure and tier benefits at any time.
Outside of promotional offers, customers will earn 5 points per $1 spent.
Points earned will be pending for the duration of our returns period. See Returns Terms and Conditions for details.
Points are applied as a one-time use discount code at checkout and are non-refundable if you make a return.
Minimum points redeemable per order is 1,000 points / $10. Maximum points redeemable per order is 10,000 points / $100.
Points are not eligible on pre-orders, shipping costs, gift wrap, order protection or any digital products.
Anyone who creates an account with Oh Polly, will have points added to their account for their past 3 days worth of orders.
Once a customer enters a tier, they will remain in that tier for 12 months, unless they earn enough points to enter the next tier level at which point the 12 months will restart.
Points will reset if they are unused after 12 months.
Birthday discount codes are eligible for Silver, Gold, and Platinum tiers. Bronze members will also receive a birthday discount, but with a minimum spend.
Referral codes only work for new customers. If you refer a friend who hasn’t shopped with us before, they’ll receive a $10 voucher via email to use on a minimum spend of $100. If your friend places an order using your referral code, you’ll receive 1,000 points ($10 worth) to use on a minimum spend of $100*
Your friend’s $10 voucher can be redeemed straight away. Your 1,000 points will be available to redeem after 30 days from the date your friend has placed their order*
*We run regular (limited time) Refer a Friend promos, where you'll be able to earn more points and your friends will receive a higher discount / voucher!
Members in the Gold and Platinum tiers may receive exclusive invitations to community events; however, invitations are limited and not guaranteed. Gold and Platinum members will also be automatically entered into monthly giveaways, with two winners selected at random and notified by email.
